The animal is the customer
The person pays, but the dog decides. We test on the animal before we test the price point, and we have killed products that sold well in a sample room and bored a real dog in four minutes.
Pet Obsession, Inc.Manufacturer and importer
We make the things that get chewed, scratched and dragged around the house
Pet Obsession designs, manufactures and imports pet apparel, cat furniture, plush toys and cleanup supplies. We have sold to independent pet retailers out of New York since 2002.
2002Year founded
2,400+Retail doors served
11–50People
6Sourcing countries
The company
A small company that takes a long view
Pet Obsession started in 2002 as a website about pets in New England — shelter listings, adoption advice and a monthly photo contest. The catalog came later, and the habit of thinking about the animal first came with it.
Today we are a manufacturer and importer. We draw the product, choose the materials, place it with a factory we have visited, inspect it before it ships, and warehouse it here so a store owner can order two cases and get them on Thursday.
We are deliberately small. One buyer can reach the person who designed the thing they are asking about. That is not a policy; there are only so many of us.
How we make it
Four steps, and we own all four
We draw it here
Every product starts as a sketch in the New York office, usually after a retailer tells us what keeps getting returned. We build a sample, hand it to a real dog, and watch what fails first.
We know the factory
We work with a short list of partner factories and we visit them. We know the line supervisors by name. A product moves only when we have walked the floor it will be made on.
We inspect before it sails
Plush seams get pulled. Scratching posts get weighted and tipped. Waste bags get filled and carried. A container does not leave on a promise.
We hold the stock
We carry inventory so independents do not have to buy a container to get a fair price. Order two cases or twenty; it ships from our warehouse, not from a port six weeks out.
What we hold to
What it means to make pet supplies
A pet cannot read a label, complain, or return anything. Everything below follows from that.
Safe is not a feature
No loose eyes, no toxic dye, no fill a dog can swallow in one pull. We pay for the testing whether or not a buyer asks to see it, and we keep the reports on file for seven years.
Independents first
We build for the shop with one location and an owner who knows their customers' dogs by name. Our case packs, our margins and our minimums are set for them, not for a big box.
Say what is actually true
If a toy is not indestructible we do not print indestructible on it. Buyers remember an honest spec far longer than a generous one, and so do their customers.
